Ongame Network Ombudsman Service
NOTE: Kindly include your e-mail address in any communication with the ombudsman.
Ongame Network is the shared online poker room provider of over 20 of the most attractive online poker sites on the market. Here is a list of our current online poker partners.
To ensure that all of the online poker sites operating inside the the Ongame Network gaming environment abide with the strict regulations we enforce within the areas of viable business practises, payments, customer service and code of conduct, we have set up an Ombudsman service. This means that players wishing to file complaints against our operators can now contact us directly.
Important notice: Any complaints filed will be read and registered. Whether or not they lead to an investigation depends on the nature of the complaint. Buf if launched, we will, based on the outcome of such an investigation, recommend a course of action to the poker site in question. The responsibility to act in line with those recommendations and to keep players notified of the ongoing process falls entirely on the afflicted poker site. The responsibility of the Ongame Network Ombudsman is to ensure that the proper punitive measures are taken should any of our online poker partners fail to comply with our recommendations in a satisfactory way.
